Student Grievance Redressal Committee

Overview

Kaveri University is committed to providing a safe, inclusive, and student-centric academic environment. To ensure that students’ concerns and grievances are addressed in a fair, transparent, and timely manner, the university has established a Student Grievance Redressal Committee (SGRC) and appointed an Ombudsperson, in accordance with the provisions of the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023.

Objectives

To empower students with the skills, knowledge, and opportunities necessary to become industry-ready professionals and socially responsible leaders in their chosen fields.

Mission

  • To create a responsive and accountable mechanism for redressal of student grievances
  • To uphold students’ rights related to academic, administrative, and personal matters
  • To promote a harmonious relationship among students, faculty, and administration
  • To ensure compliance with UGC regulations and principles of natural justice

Student Grievance Redressal Committee (SGRC)

Constitution of the Committee

The SGRC is constituted at the university level and comprises:

  • Chairperson: Dr. R. Jagadeshwar
  • Faculty Representatives: Dr. A. Pratap Kumar Reddy and Dr. K. Srinivas
  • Student Representative: M. Bhargavi
  • Member Secretary: Dr. P. Harsha, Director of Students Welfare

Functions of the SGRC

  • Receive and examine written complaints submitted by students
  • Investigate grievances related to admission, academics, examinations, unfair practices, harassment, or denial of services
  • Hear both parties and provide resolution within 15 working days of receipt of grievance
  • Refer unresolved cases to the Ombudsperson, if required

Modes of Complaint Submission

  • Physical submission of grievance forms at designated help desks or administrative offices
  • Digital grievance submission through the university’s online grievance portal or email

Ombudsperson Appointment

An independent Ombudsperson (Dr. R. Jagadeshwar) is appointed by the university from among senior academicians with integrity and experience, as per UGC guidelines.

Role and Responsibilities

  • Review and resolve grievances referred by the SGRC or directly submitted by aggrieved students
  • Ensure impartiality, confidentiality, and adherence to principles of natural justice
  • Submit quarterly and annual reports to the university and the UGC
  • Provide recommendations to strengthen grievance redressal mechanisms

Powers of the Ombudsperson

  • Summon individuals, call for documents, and conduct inquiries
  • Direct appropriate remedial action by university authorities
  • Impose penalties for non-compliance with decisions, as permitted by regulations

Scope of Grievances Handled

  • Admission irregularities or unfair denial
  • Delays in academic or administrative processes
  • Harassment or discrimination (gender, caste, religion, etc.)
  • Non-payment or delays in scholarships or stipends
  • Academic evaluation disputes
  • Violation of university rules or student rights

Commitment to Students

Kaveri University ensures that every grievance is treated with empathy, confidentiality, and procedural fairness. The university actively encourages students to use these mechanisms and upholds a culture of accountability, dignity, and trust.

Kaveri University was established as per the Telangana Private Universities (Establishment & Regulation) Act, 2018 under section 3.